Contacting PACS
For the quickest response to IT issues, email the Physics and Astronomy Computing Services group (PACS) for hardware and software support. When submitting a ticket to help@astro.washington.edu, provide as much of the following as possible:
- Your Full Name
- Your Location (Office Number / Lab)
- Contact Info (Email and Phone)
- Your Computer Name (if you know it)
- Description of the Problem (including Operating System, if you know it)
For others means of support you can try the following:
PACS Knowledge Base: If you are logged into your browser with a personal Google account, you will be unable to access the PACS wiki. Make sure you are logged on with your NetID; you may have to start a browser in 'incognito / inPrivate' mode.
UW-IT Connect: For self help with NetID, software, network management, webpage hosting, and more. If you require additional aid, you can send an online form, chat with, or email UW-IT (help@uw.edu) with questions.
Computer Vet: For help with software problems on personal computers, such as operating system updates and virus protection.
Printing
The department has three laser printers available for work-related purposes: Artemis (b/w; N-Body Shop), c321-bw (b/w; C321), and expensive-2 (color; C321). All printers are available from the managed Linux workstations.
If you have a UW NetID and
- you are a Mac user: follow the instructions in the macOS printing article to install printers onto your laptop via the internet printing protocol; make sure you are logged on with your NetID.
- you are a Windows user: you will need to install the printer drivers on your laptop. Please open a Help Ticket following the instructions given above.
If you are a visiting scholar, please email PACS for instructions on installing a PAB printer on your computer.