IT Support

Contacting PACS

For the quickest response to IT issues, email the Physics and Astronomy Computing Services group (PACS) for hardware and software support. When submitting a ticket to help@astro.washington.edu, provide as much of the following as possible:

  • Your Full Name
  • Your Location (Office Number / Lab)
  • Contact Info (Email and Phone)
  • Your Computer Name (if you know it)
  • Description of the Problem (including Operating System, if you know it)

For others means of support you can try the following:

PACS Knowledge Base: If you are logged into your browser with a personal Google account, you will be unable to access the PACS wiki. Make sure you are logged on with your NetID; you may have to start a browser in 'incognito / inPrivate' mode.

UW-IT Connect: For self help with NetID, software, network management, webpage hosting, and more. If you require additional aid, you can send an online form, chat with, or email UW-IT (help@uw.eduwith questions.

Computer Vet: For help with software problems on personal computers, such as operating system updates and virus protection. 

Printing

The department has three laser printers available for work-related purposes: Artemis (b/w; N-Body Shop), c321-bw (b/w; C321), and expensive-2 (color; C321). All printers are available from the managed Linux workstations.

If you have a UW NetID and

  • you are a Mac user: follow the instructions in the macOS printing article to install printers onto your laptop via the internet printing protocol; make sure you are logged on with your NetID.
  • you are a Windows user: you will need to install the printer drivers on your laptop. Please open a Help Ticket following the instructions given above.

If you are a visiting scholar, please email PACS for instructions on installing a PAB printer on your computer.

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